Six Sigma :: essays research papers

  Ã‚  Ã‚  Ã‚  Ã‚  First off I am pleased that you, Books-R-Us, is going to adapt to the Six Sigma process. Not only will things run smoother, the product better, but the end customer will also be happier. I am going to plan out the course for you below; if you need any additional help here is the master black belt who you will want to contact:   Ã‚  Ã‚  Ã‚  Ã‚  Now assuming that everyone has already read Six Sigma for Everyone by George Eckes, I’m not going to go into defining all of the technical terms; he does a fine job of doing that in his book. Business Case: We are going to revamp out assembly line project to run both effectively and efficiently. The assembly line is the core of the business, and if it isn’t running both effectively and efficiently, we are loosing money. Problem Statement: We have made no steps to improve our line, even though we have the demand for our books. We only have one employee, who by the way can’t keep up with the demand. We need to get to the point to where for every 1,000,000 books are sold madam customer only rejects 3 or 4. Now this would be easy to do if we were only putting out 5-6 books a day, but we also need to put out a great number of books. Project Scope: Bottom line, like I have sated over and over, is improving our effectiveness and still maintain a level of being efficient. Easier said than done, right? Wrong, if we focus on where the bottlenecks are in the line, and focus on the areas that are causing the books to be rejected (I.E. the folding process) we can improve our system dramatically. We are not going to worry about the bottom line and net profit. That isn’t your job as assembly line workers; we will leave that up to the group of executives for Books R Us. We realize that in the beginning we may be loosing money because this is going to take time to turn things around. We only want to worry about the assembly line, that’s it. Goals and Objectives: Right now at the current step of the process (with one employee), we are making 4 books per shift, but we are also having 4 books rejected. We are loosing money, obviously. We have the demand for our books, if we put our 1,000 books and madam customer rejected 0, we would sell 1,000 books.